Customers rely upon you to remove the headache of running complex IT systems and to achieve a lower and more predictable IT cost base.
The applications you manage fall into two broad categories: either cloud-native or client/server, with many of these business systems having originally been delivered as client/server applications that were designed before the concept of remote hosted services emerged as a popular deployment model.
As a consequence, these systems present a huge challenge to the MSP, who must either leave the client/server system on premise and deal with the complexity and cost of managing it remotely. Or, they must find a way to remotely host the client/server application. The former option is deeply unattractive to MSPs since it ratchets up both the cost of on-going management and exposure to risk if system failures require costly on-site visits to remediate.
Client/server applications are difficult for MSPs to deliver as a hosted service.
Some MSPs have experimented with server-based computing to host client/server applications remotely, but have found this approach to be costly, to put pressure on already thin margins, and to deliver an unsatisfactory user experience.
Furthermore, customer satisfaction drops because server-based computing imposes functional compromises on the way applications are experienced by users. Those client/server applications that make extensive use of 3rd party software integration such as Microsoft Office suite or other plug-ins, or which use local services such as printing, may be rendered inoperable by the server-based computing platform.
All of this puts increasing pressure on already thin MSP margins. On the other hand, there is a significant opportunity for those MSPs that adopt an alternative, low-cost approach to hosting their customer’s client/server applications remotely. These MSPs will become far more cost competitive and will offer their customers a user experience that is indistinguishable from that delivered by an on-premise system. Cloudhouse Technologies Applications Anywhere and Data Anywhere products provide precisely this platform.
Cloudhouse technology offers MSPs a compelling alternative to server based computing that can transport client/server applications to the cloud within hours whilst preserving the end user experience.
Despite emergency security patches issued by Microsoft for a number of its legacy operating systems, WannaCry highlighted a major risk faced by companies running business critical applications on unsupported systems. It also showed that, without on-going support, it will become too costly, in both monetary and reputational terms, for organisations to continue running their legacy applications.